Order MVI Frequently Asked Questions

Order MVI Frequently Asked Questions2017-06-12T16:29:53+00:00
Is Order mvi available for Android and Apple devices?2017-06-12T16:29:53+00:00

Yes, Order mvi is available on Google Play and through the iTunes store for download free of charge. Simply search for “mvi homecare” and download to your smartphone or tablet device(s).

Do I need to have a username and password to use the application?2014-11-04T12:07:01+00:00

Yes. To obtain a username and password to utilize Order mvi, you must contact your mvi Sales Representative or the mvi HomeCare and mvi HospiceCare offices to request credentials to access the application.

Is this application HIPAA compliant?2014-11-04T12:06:04+00:00

Yes. Order mvi adheres to HIPAA regulations and is compliant.

What happens if I forget my username or password?2014-11-04T12:05:19+00:00

If you forget your username/password, you can retrieve both from the login screen by providing the email address assigned to your account. Your username and password will be emailed to you. Otherwise, you can contact your mvi Sales Representative or the mvi HomeCare offices.

What happens after I submit a referral using Order mvi?2014-11-04T12:04:34+00:00

The referral will be sent to our in-take team at mvi HomeCare and mvi HospiceCare. The in-take team will process the referral, notifying you via a push message through Order mvi once that action has taken place. Once the referral is processed, our in-take team will handle contacting the patient/health care facility to complete the registration of the patient with mvi HomeCare and mvi HospiceCare.

Will I/my staff receive training on how to use this new application?2014-11-04T12:02:49+00:00

Yes. Your mvi HomeCare Sales Representative will provide you and your staff with full training on how to download, install, log in and use the application. Total training takes approximately 30 minutes.

How long does it take to make a referral through Order mvi?2014-11-04T12:01:03+00:00

On average and providing only the required patient information to submit a referral, using Order mvi takes less then one minute to submit a referral to mvi HomeCare and mvi HospiceCare.

Will this take the place of sending in referrals via telephone, email, fax, etc.?2014-11-04T12:00:20+00:00

No. Order mvi is just one more way mvi HomeCare and mvi HospiceCare is making it easy and convenient to submit your patient’s for home health care services by mvi HomeCare and mvi HospiceCare.

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